Journey Maps

The paths users actually take, not the ones you drew.

Journey Maps follow every route from a starting point, so you can see the shortcuts, detours and dead ends that never show up in a planned funnel.

Journey mapfrom: Opened apptop paths
Opened app10,000Search3,900Offers2,100Reorder1,400Cart3,100Exit4,600Ordered1,640
STEP 01map

Start anywhere, follow everyone

Pick a starting event or an ending one. Zortilla draws the most common routes in between, sized by how many users took each one.

  • Forward or backward: what happens after sign-up, or what happened before cancel.
  • Collapse noise like repeated screen views into one step.
Journey mapfrom: Opened apptop paths
Opened app10,000Search3,900Offers2,100Reorder1,400Cart3,100Exit4,600Ordered1,640
-46%Planned funnels miss detours. Real paths show them.
STEP 02rank

Rank the routes to conversion

See which paths lead to a first order most often, and how long each takes. Push new users toward the shortest good path.

Paths to first orderranked by share
Open > Reorder > Cart > Order31%
Open > Search > Cart > Order24%
Open > Offers > Menu > Cart > Order11%
Open > Search > Search > Exit9%
-19%Loops are silent friction. Users try, fail and try again.
STEP 03stuck

Find the loops where users get stuck

Zortilla spots repeated patterns like search, no results, search again, and shows how many users leave after them.

Loops detectedsearch > no results > searchfriction
Users in loop1,120
Avg repeats3.4
Exit after62%
Top empty searches: "biryani near me", "vegan", "late night". Users who hit 3 empty searches rarely reach the cart in the same session.

Path to any goal

Set a goal event and see every route that reaches it.

Loop detection

Automatic flags for repeated, unproductive steps.

Compare segments

Put two segments' journeys side by side.

Final step of this page

You made it to the bottom. Now let's get your users here.

Every page you scrolled past was a step in a funnel. Install Zortilla and see the same picture for your own product, with the reasons people leave at each step.

event preview waiting
eventsigned_up
useryou
sourcezortilla.com
planfree, 1M events
card neededno
statusone click left
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