Retention Curves

Find the habit that makes users come back.

Retention Curves show what share of each cohort returns in week 1, 2, 4 and beyond, and which features the returning users had in common.

Retention by feature usedcohort: signed up in Marchweekly
1007550250W0W1W2W3W4W5W6W7W8
Used reorder 45%Used search 25%Neither 8%
STEP 01cohorts

Cohorts by sign-up date, or any first action

Group users by when they signed up, first ordered, or first used a feature. Choose what counts as coming back: any visit, or a meaningful action like a second order.

  • Day, week or month views with rolling or fixed windows.
  • Unbounded retention for products people use irregularly.
Cohortsreturned to ordermonthly
CohortM0M1M2M3M4
Jan100%42%33%29%27%
Feb100%45%35%31%28%
Mar100%51%41%36%34%
Apr100%54%44%39%
May100%57%47%
-52%Half of new users in a typical app do not return after week 1.
STEP 02features

Split curves by the features people used

Compare users who tried a feature in their first week with those who didn't. The gap between the curves shows which habits are worth pushing new users toward.

  • Correlation, clearly labeled. Zortilla shows the gap and the sample size, and suggests an experiment to prove the cause.
Retention by feature usedcohort: signed up in Marchweekly
1007550250W0W1W2W3W4W5W6W7W8
Used reorder 45%Used search 25%Neither 8%
-15%Knowing the curve is not enough. You need to know what bends it.
STEP 03ask

Ask what changed between cohorts

Ask Zortilla compares two cohorts and lists the differences in onboarding steps, features used and acquisition source.

Ask Zortillaworkspace / food-appAI
Why is the March cohort retaining better than January?
Answer
March users were 2.1x more likely to use reorder in week 1, after it moved to the home tab on 2 March. Acquisition mix was similar.
cohort: Jancohort: Marreorder_used
Ask about any event, funnel or cohort...

Flexible windows

Daily, weekly or monthly, with custom return events.

Save as cohorts

Any curve becomes a cohort you can target or export.

Habit finder

Ranks the first-week actions most linked to week 4 retention.

Final step of this page

You made it to the bottom. Now let's get your users here.

Every page you scrolled past was a step in a funnel. Install Zortilla and see the same picture for your own product, with the reasons people leave at each step.

event preview waiting
eventsigned_up
useryou
sourcezortilla.com
planfree, 1M events
card neededno
statusone click left
Fire this event