Refund Policy
Zortilla is free to start, and Growth can be tried for 14 days without a card, so you can check it works for your product before paying. This policy covers what happens after you do.
Free plan and trials
The Free plan and the 14-day Growth trial are never charged. When a trial ends without a plan being chosen, the workspace moves back to Free automatically.
Monthly plans
Monthly plans can be cancelled at any time and stay active until the end of the paid month. We do not refund partial months, except where the service was unavailable as described below.
Yearly plans
- If you cancel within 14 days of your first yearly payment, we refund it in full.
- After 14 days, the plan stays active until the end of the paid year and is not refunded.
- If you upgrade during the year, the unused part of your current plan is credited toward the new one.
Extra events
Extra events on Growth are billed for events actually received. If a bug in a Zortilla SDK caused duplicate events, we will credit those events once confirmed.
Service problems
If Zortilla was unavailable for more than 24 hours in a row in a billing period, you can ask for a credit for that period. Scale customers receive credits as set out in their order form.
How to ask for a refund
Send your request through the contact form with your workspace name and the invoice concerned. Approved refunds go back to the original payment method within 5 to 10 business days.